TERMS & CONDITIONS

Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
Cancellation by us
We reserve the right to cancel an order if:
• we have insufficient stock to deliver the goods you have ordered
• we do not deliver to your area; or
• one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 30 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone us within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
• to make good any shortage or non-delivery; or
• to replace any goods that are damaged or defective; or
• to refund you the amount paid by you for the goods in question in whatever way we choose.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and send by email to our contact address at info@hermitagerd-co.com and all notices from us to you will be displayed on our website from time to time. 

Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.